Refund policy
REFUND AND RETURN POLICY
At DadoMod, we want you to be satisfied with your purchase. This Refund and Return Policy explains your rights and the process for returning products and receiving refunds.
This policy does not affect any statutory rights you may have under applicable consumer protection law.
1. YOUR RIGHT TO CANCEL
If you are a consumer in the United Kingdom or European Union, you may have the legal right to cancel your online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.
The 14-day cancellation period begins on the day you, or a person you have nominated, receives the goods.
If your order is delivered in multiple shipments, the cancellation period may begin when you receive the final item in the order, where required by applicable law.
To exercise your cancellation right, please contact us clearly and in writing using the contact details below.
Email: support@dadomod.com
You may simply state that you wish to cancel your order and provide your order number and relevant product details.
2. RETURNING PRODUCTS
After notifying us that you wish to cancel your order, you must return the products within the period required by applicable law.
Products should be returned in their original condition, where reasonably possible, including original packaging, labels and tags.
You are responsible for taking reasonable care of products while they are in your possession.
You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.
3. RETURN SHIPPING COSTS
Where you exercise a statutory cancellation right, you may be responsible for the direct cost of returning the goods unless:
- the goods are faulty, damaged or not as described;
- we have agreed to pay the return costs; or
- applicable law requires us to pay the return costs.
If a product is faulty, damaged or incorrect, please contact us before returning it so that we can provide instructions.
4. REFUNDS
Once your cancellation or return has been accepted, we will process your refund in accordance with applicable law.
For statutory cancellations, refunds will normally include the standard delivery cost originally paid by you, where required by law.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been returned, whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.
5. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your product arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as possible at:
support@dadomod.com
Please include your order number and, where appropriate, photographs showing the issue.
Your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming products are not affected by this policy.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
6. EXCLUDED PRODUCTS
Certain products may be excluded from cancellation or return rights where permitted by applicable law.
This may include personalised or customised products, products made to your specifications, sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken, or other products for which a legal exception applies.
Any applicable exclusion will be communicated to you before or at the time of purchase where required by law.
7. SALE AND DISCOUNTED PRODUCTS
Unless otherwise stated, sale and discounted products are subject to the same statutory consumer rights as full-price products.
A discount or sale price does not remove your legal rights where a product is faulty, damaged, misdescribed or otherwise does not comply with applicable consumer law.
8. INTERNATIONAL RETURNS
For customers located outside the United Kingdom, including customers in the European Union once DadoMod begins selling to those markets, return arrangements may vary depending on the destination country and the applicable law.
Where applicable, customers will be provided with the relevant return instructions and information before or after requesting a return.
Any mandatory consumer rights applicable in the customer's country of residence remain unaffected.
9. THIRD-PARTY FULFILMENT
DadoMod may use third-party fulfilment and logistics partners to process and ship orders.
Products may therefore be shipped from locations outside the United Kingdom.
Customers should contact DadoMod directly regarding returns, refunds, cancellations or product issues. We will coordinate with our fulfilment partners where necessary.
10. CONTACT US
If you have any questions about returns, refunds or cancellations, please contact us:
DadoMod
Email: support@dadomod.com
Address:
192b Rye Lane
London
SE15 4NF
United Kingdom